Casino.com Review
Casino.com at a Glance
Top highlights: Available in many languages, 24/7 customer support
VIP or loyalty programme: Yes
Other offerings: Arcade games, scratch cards, bingo, KENO
About Casino.com
Casino.com is one of the older and more established online casinos. As such, it’s a professional, reputable and well-run online casino which hosts hundreds of slots and table games. Originally, the domain was used by a marketing company before the Mansion Group purchased it in 2007 and launched an online casino. Casino.com is still operated by Mansion in the UK and ONISAC abroad. For about a decade, Casino.com was exclusively a Playtech casino, but it recently partnered with NetEnt to offer even more online games.
Promotions
When it comes to promotions, Casino.com does not play around! There are great no-deposit bonuses, a generous welcome package and more.
There are also plenty of ongoing and seasonal promotions. These include a Happy Hour, daily giveaways, reload bonuses and a refer-a-friend scheme.
Range of Casino Games
Casino.com offers the full range of Playtech games, and slots enthusiasts won’t be disappointed:
- Slots: There are close to 200 slots to choose from, including several exclusives. Playtech slots are the most popular in the industry and players at Casino.com can enjoy the Age of the Gods Series, Adventures Beyond Wonderland, Funky Monkey and more.
- Progressive jackpots: There are 60 progressive jackpots, such as Jackpot Giant, Superman the Movie and Gladiator Jackpot.
As well as the fine collection of slot games, Casino.com also offers many different casino table and card games, including:
- 14 games of blackjack: These include Progressive Blackjack, Blackjack Surrender and Half Double Blackjack.
- 24 games of Roulette: These include Club Roulette, Premium Roulette and Video Roulette.
- 15 games of video poker: These include Mega Jacks, Joker Poker and All American Video Poker.
- Assorted table games: These include Pontoon, craps, baccarat, Red Dog, Sic-Bo, Hi-Lo and more.
Otherwise, Casino.com offers a live casino where you can play against an in-house live dealer. Choose from a huge range of table and card games, including blackjack, baccarat roulette and casino hold ‘em.
Other Offerings
On the homepage, you’ll notice a ‘casual games’ section. There you’ll find a large array of scratch cards, such as 3 Clowns Scratch, Gladiator Scratch and Pink Panther Scratch. There’s also a ton of exciting arcade games, such as Bonus Bowling, Heads or Tails and Spin and Win.
Software and Graphics
Casino.com is powered by Playtech, the biggest software company in the industry. Playtech’s games are the most popular around and their casino technology is top notch. All the games offer HD graphics, innovative bonuses and enjoyable animations.
The website is sleek, modern and glossy. The homepage banner features an intuitive and easy-to-use interface with animated clips advertising the latest bonuses and specials.
Extra Value
If you're a UK-based player and haven’t heard of Mansion Casino, you may be living under a rock. The gaming giant is responsible for some of the UK’s finest online casinos and bingo halls, and Casino.com is their flagship. Mansion Casino has been around for decades and they are one of the most reliable and professional gaming brands.
As such, you can expect Casino.com to be nothing short of exceptional when it comes to customer care and support.
Loyalty or VIP Programme
Casino.com offers a lucrative customer loyalty program which awards you points each time you bet money on the site. These points can be redeemed for cash, and they’re also used to climb up levels and eventually reach VIP status. The program is structured as follows:
- Bronze: Points worth £2.50 per 100
- Silver: Points worth £3.33 per 100
- Gold: Points worth £5 per 100
If you earn over 20,000 loyalty points, you will be invited to join the VIP club. VIPs receive a range of extra benefits and specials, including a personal account manager, higher withdrawal amounts, personal cashback offers and faster payments.
Deposit and Withdrawal Methods
There’s a huge range of deposit options available to players:
| Payment Method | Fee | Processing Time | Minimum Deposit |
|---|---|---|---|
| PayPal | None | Instant | £20 |
| Boku | None | Instant | £5 |
| Visa Debit | None | Instant | £20 |
| MasterCard Debit | None | Instant | £20 |
| Neteller | None | Instant | £10 |
| Paysafecard | None | Instant | £10 |
| Bank Transfer | None | Instant | £20 |
| Entropay | None | Instant | £20 |
| iDebit | None | Instant | £20 |
| My Citadel | None | Instant | £20 |
| Skrill | None | Instant | £10 |
| ecoPayz | None | Instant | £20 |
| Bitcoin | None | Up to half an hour | £10 |
*Current as of December 2017; check Casino.com’s website for updates
Payout Policy
Players can only withdraw using their previous deposit methods.
| Withdrawal Method | Fee | Processing Time | Minimum Withdrawal |
|---|---|---|---|
| PayPal | None | 1-2 business days | £20 |
| Visa Debit | None | 1-2 business days | £20 |
| MasterCard Debit | None | 1-2 business days | £20 |
| Neteller | None | 1-2 business days | £20 |
| Bank Transfer | None | 3-4 business days | £20 |
| Entropay | None | 1-2 business days | £20 |
| iDebit | None | 1-2 business days | £20 |
| My Citadel | None | 3-4 business days | £20 |
| Skrill | None | 1-2 business days | £20 |
| ecoPayz | None | 1-2 business days | £20 |
*Current as of December 2017; check Casino.com’s website for updates
Customer Support
Customer support is available 24/7. Customers can contact support via phone or email. There’s also an FAQ section which provides answers to all common queries.
Who Can Play?
Players from the following countries cannot play at Casino.com:
| American Samoa | Libya |
| Antigua and Barbuda | Lithuania |
| Austria | Macau SAR China |
| Belgium | EU |
| Bulgaria | Philippines |
| Cyprus | Poland |
| Czech Republic | Portugal |
| Estonia | Romania |
| France | Russia |
| French Guiana | Slovakia |
| French Polynesia | Slovenia |
| French Southern Territories | Spain |
| French Southern and Antarctic Territories | Turkey |
| Germany | U.S. Minor Outlying Islands |
| Guam | U.S. Miscellaneous Pacific Islands |
| Hong Kong SAR China | U.S. Virgin Islands |
| Hungary | Ukraine |
| Ireland | United States |
| Israel |
Licence
Casino.com is licensed by the Gibraltar Licensing Authority and the UK Gambling Commission.
Bottom Line
Casino.com is an established and well-liked online casino. The games selection is slightly limited, as it’s primarily a Playtech-only casino. That being said, there’s still plenty to enjoy and tons of great offerings.
ADVERTISER DISCLOSURE
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WELCOME BONUS
- New customers only. 18+
T&Cs and wagering requirements apply.
Website: www.casino.com
Email: Online form
Phone: 0800 9012 483
According to the statutory British gambling regulator, the Gambling Commission, “Safe and responsible gambling comes from an industry that takes care of its customers, customers who are empowered with the knowledge to manage their gambling and a regulator that ensures the consumer is at the heart of everything we do.” The information contained here is intended to address the first two of these criteria. As we promote the services of gambling providers on this site, we believe it is important that our customers are made aware of the risks that can be associated with gambling, as well as information about where they can find further advice and support should they require it.
