Casumo and 32Red are two of the best UK casino sites. Both have a fantastic range of slots, great sites, and first-rate customer service. In this article we will carefully compare their features and, ultimately, declare one of them the winner.
Range of Games
The bread and butter of any online casino is definitely the games range. Any casino must have several hundred games at least in order to be considered decent. Both Casumo and 32Red have a very impressive games portfolio. They both host hundreds of video slots from all of the leading software developers, and they both have a large array of casino table games, including many variations of blackjack, poker, roulette, and baccarat. Furthermore, both casinos have dozens of progressive jackpot slots, including the popular Mega Moolah, whose jackpot tends to rise into the millions. In addition, both casinos have a live casino, whereby players from around the globe can sync and play live games with in-house live dealers. There’s very little to choose between them, although the games on Casumo are slightly better organised and it’s a little easier to find your favourite slot game.
However, 32Red has a few extras in this department that Casumo lacks. First, 32Red hosts an online bingo hall, which offers players a wide variety of bingo games and bingo-themed slots. Also, 32Red has a poker section that hosts poker tournaments and multiple poker events. Finally, 32Red has a sportsbook, which offers players the chance to bet on many different sporting events. In conclusion, while their slots and casino games range is virtually identical, 32Red edges Casumo as it offers players a more complete online gaming package.
| 32Red | Casumo | |
| Video slots |
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| Casino table games |  |
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| Progressive jackpot slots |  |
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| Live casino |  |
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| Online bingo hall |  |
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| Dedicated poker section |  |
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| Sportsbook |  |
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Winner: 32Red
Customer Service
Customer service is paramount and many customers will stop playing at an online casino if the customer support isn’t satisfactory. A casino that has a fantastic games range, excellent software and multiple payment options will still lose business if their representatives aren’t responsive or helpful. Also, some casinos have policies that are unhelpful and inconvenient.
32Red has 24/7 customer support, something which is essential for any casino that operates in multiple timezones. Customers can contact the casino via live chat, phone or email, and there’s also a mailing address. The site also has an extensive FAQ page where customers can find answers to virtually any query.
Likewise, Casumo offers 24/7 customer support, and players can contact the site via the same options—live chat, phone and email. Casumo also has a dedicated help section, and it is a little more exhaustive than 32Red.
Both Casumo and 32Red have excellent customer service, and there is very little difference between them. However, the response times at Casumo are consistently faster; as of last year they were responding to emails in under 6 minutes. For this reason Casumo just beats 32Red.
Winner: Casumo
Software & Graphics
The software used to power an online casino is crucial to the gaming experience. A quality software provider will ensure that all the games work perfectly with any platform and that there are no technical issues. In addition, a site that has HD graphics and animations will struggle if the software provider isn’t up to par. Both sites host games from all of the top software providers, and there is virtually no difference between them in this regard. However, the two casinos use different software providers to power their Flash instant-play gaming platform.
Casumo is powered by Net Entertainment (NetEnt), a world-famous games developer with a stellar reputation for consistently producing first-rate games. The graphic quality and gameplay at Casumo is very high for an instant play software, and NetEnt have recently been producing some of the best slots games on the market. NetEnt are one of the top casino brands and you can be sure that Casumo Casino is in safe hands. The site runs smoothly, the games work perfectly and the website has an ultra-modern feel and slick design.
32Red is powered by NetEnt’s greatest rival, Microgaming. The iconic games producer has a subdivision called Viper Gaming, which runs and operates 32Red Casino. The Microgaming brand is a guarantee that all the sounds, graphics and the overall gaming platform are consistently superior. Since its inauguration, Microgaming Viper software has become a benchmark for excellence within the online gaming industry and has been recognised for its excellence and first rate technology.
There is very little difference between these two casinos in this department. However, since NetEnt is primarily a gaming developer and isn’t as well regarded as Viper in terms of site operations, 32Red just shades this battle.
Winner: 32Red
Check out our full review of 32Red for yourself.
Payment Methods
In this day and age, it’s crucial for a casino to support multiple payment options. Online players often prefer using digital wallets rather than credit cards, partly because of the speed of transaction and partly because of security. Before creating an account at any online casino, be sure to check which methods are available and whether your country’s currency is accepted.
Casumo supports a range of options, including Visa and Mastercard, as well as digital wallets such as Skrill and Neteller. The casino pledges to process all withdrawal requests within 24 hours, and players can expect to see the money in their account within a few working days. The casino doesn’t charge any fees, and all personal details and payment information is fully secured with an SSL encryption. The payment methods are PCI compliant, which ensures all transactions meet the highest security standards.
32Red has a much more extensive range of payment methods than Casumo. In addition to Skrill, Neteller, Visa and Mastercard, the casino also supports PayPal (not in all countries), the world’s most popular online payment method. EcoPayz, Entrocard and Paysafecard are also accepted. Like Casumo, no fees are charged for withdrawals, and the transaction is processed swiftly. AIB Merchant Services handles all credit card transactions, which guarantees security, safety and speed.
| 32Red | Casumo | |
| Visa |  |
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| Mastercard |  |
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| Skrill |  |
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| Neteller |  |
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| Paysafecard |  |
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| EcoPayz |  |
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| Entrocard |  |
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| PayPal |  |
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Winner: 32Red
Promotions, Bonuses and Special Offers
Bonuses and promotions are an essential component of any online casino’s package. Customers relish the chance to win free spins, cash prizes and other benefits. Ongoing promotions and customer loyalty programs ensure customers remain happy and satisfied, and prevent things from going stale.
32Red has a promotions tab at the top-left of the screen where you can find all the relevant information regarding bonuses. Some of the current promotions include:
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A welcome package for new customers - £32 free if you deposit £20
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Rewards loyalty scheme, which gives customers bonus points just for playing games
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Red Ruby awards for selected online slot games, available every Tuesday
Overall, 32Red has very decent promotions and bonuses. New players are rewarded upon signup, customer loyalty is respected and there are plenty of daily promotions and ongoing specials to keep players entertained.
Casumo is the clear winner in this department. For starters, the welcome bonus is far more generous; new players can receive a deposit match bonus for the first 5 deposits, and ultimately receive up to £1200 for free. In addition, the welcome package includes 20 free spins in Starburst. There are also weekly bonuses and specials, and an ongoing “Reel Races” tournament, which is free to enter and has terrific prizes.
Winner: Casumo
Take a look at our full review of Casumo.
Bottom Line
Both of these casinos are absolutely first-rate, and there is very little to criticise. They both have a huge range of slots, plenty of casino table games, a live casino and 24/7 customer support, and they’re both operated by leading software providers. However, 32Red just comes out on top here, partly because it offers a more complete gaming platform than Casumo, and also because it supports more payment methods. Also, the mascots/ambassadors for 32Red are the legendary TV presenters Ant & Dec and the iconic Geordie’s slot game is available exclusively at 32Red. Check out more of our online casino reviews.
Overall winner: 32Red
Disclaimer: All promotions current as of September 2017.
Author
Gavin Lenaghan
Gavin writes on a wide range of subjects, including articles and reviews about online casinos, slots, bingo, poker, and sportsbooks. He has considerable expertise in the games, customer service, and other aspects of today’s leading gambling and betting portals.
